Returns & Exchanges

At The Pink Foundry, we want you to be completely satisfied with your skincare journey. If your order arrives damaged or incorrect, we offer a seamless return and exchange process within 7 days of delivery.

Return Process

• 1.
  Initiate Request

  Contact our support team at support@thepinkfoundry.com with your order ID and clear images of the product and invoice.

• 2.
  Verification

  Our quality assurance team will review your request within 48 hours to confirm the eligibility of the return or exchange.

• 3.
  Reverse Pickup

  Once approved, we will arrange a free reverse pickup from your registered address; please ensure the product remains in its original packaging.

• 4.
  Refund or Replacement

  After the item reaches our warehouse and passes inspection, we will process your refund to the original payment method or ship your replacement immediately.